Privacy Policy

1. Information We Collect

We collect information in the following categories:

• Account and profile information: name, email, organization, role, and authentication details.
• Commerce and operational data: order, product, customer, fulfillment, inventory, and channel metadata you authorize us to access from connected platforms.
• Payment and billing information: subscription plan, billing contact details, and payment status (processed via third-party payment providers).
• Usage and device data: logs, browser/device identifiers, IP address, timestamps, pages/actions taken, and diagnostics.
• Support and communications: messages, tickets, and feedback you submit.

2. How We Use Information

• Provide, maintain, and improve the Services.
• Authenticate users and secure tenant environments.
• Sync, analyze, and display data from connected channels you authorize.
• Deliver reporting, alerts, workflow automation, and support tooling.
• Process billing and manage subscriptions.
• Monitor performance, prevent abuse, detect fraud, and enforce policies.
• Comply with legal obligations and respond to lawful requests.

3. Legal Bases (Where Applicable)

If data protection law requires a legal basis, we process personal data under one or more of the following: contract performance, legitimate interests, legal obligation, and consent (where required).

4. How We Share Information

We do not sell personal information. We may share information with:

• Service providers: hosting, infrastructure, analytics, support, and payment vendors that process data on our behalf.
• Connected platform providers: when required for authorized integrations and API workflows.
• Legal and compliance recipients: when required by law, legal process, or to protect rights, security, and safety.
• Corporate transaction recipients: in connection with a merger, acquisition, financing, or sale of assets.

5. Data Retention

We retain data for as long as necessary to provide the Services, satisfy contractual commitments, maintain security records, comply with law, and resolve disputes. Retention periods vary by data type, account status, and legal requirements.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information, including encryption in transit, access controls, scoped credentials, logging, and periodic review of controls. No system is perfectly secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict the use of certain personal data, and to object to processing. You may also have the right to lodge a complaint with a supervisory authority.

To submit a request, contact us at privacy@cented.app.

9. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, session continuity, security, preferences, and analytics. You can control cookies through your browser settings, though disabling some cookies may affect functionality.

10. Children's Privacy

The Services are not intended for children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means and update the "Last updated" date above.

12. Contact

Questions about this Privacy Policy can be sent to privacy@cented.app.